Saturday, February 24, 2007

Don't Forget Your Statement When Paying Bills

I have been trying to pay for a bill from Sam's Club since arriving in Iraq and been have difficulty due to me not remembering the statement and not bring the card that was issued to me. I started with what I thought was a simple line of questioning at the Sam's Club website to an email game of tag. I am including it for your viewing pleasure:

From: ssgt
Sent On: 2007-01-24 21:30:04.0
To: Membership.Services@samsclub.com
Subject: Contact Sam's Club
Customer First Name : T Customer Last Name : W
Customer Membership# :
Customer Phone # :
Customer Message : I wish to access my account but do not have my card with me and do not remember my login information.
I wish to make payments via the web fore I am deployed.
My address for the deployment is:
BLAH (I took out some stuff for this post.)
I have listed my email address above.
Thank you in this matter.

The reply:

-----Original Message-----
From: Membership.Services@samsclub.com[mailto:Membership.Services@samsclub.com]Sent: Friday, January 26, 2007 2:12 AM
To: Ssgt
Subject: <>Contact Sam's Club
To help us provide the best service possible to you, please do not change the subject of, or any replies to, this email.
Dear T,
Thank you for contacting Sam's Club. In order for us to access your online account and look up you login information, we will need a phone number, zip code, or membership number. We apologize for any inconvenience.
For any further questions or concerns please continue to email us or contact us at 888-746-7726.

Respectfully,
Sam's Club
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From:SSgt
Sent On: 2007-01-25 21:41:39.0
To: mserve@samsclub.com
Subject: RE: <>Contact Sam's Club
Classification: UNCLASSIFIED
I don't remember my membership #, its on the card. My address listed for the account should be BLAH, and the phone listed should be BLAH. If I had the my membership number

I wouldn't be asking in this way.

SSgt
Al Asad

-----------------------------------------------------------
-----Original Message-----
From: mserve@samsclub.com [mailto:mserve@samsclub.com]
Sent: Monday, February 05, 2007 7:16 PM
To: Ssgt
Subject: <>RE: Contact Sam's Club
To help us provide the best service possible to you, please do not change the subject of, or any replies to, this email.
Thank you for contacting Sam's Club,
Your membership number is (some number).
Your user id is your email address.
If you have any further questions don't hesitate to contact us.
Respectfully,
Jessica
------------------------------------------------------------------------

From: SSGT
Sent On: 2007-02-07 01:01:40.0
To: Membership.Services@samsclub.com
Subject: RE: <>RE: Contact Sam's Club
Classification: UNCLASSIFIED
That number does not work on the site as a valid account number. Also,which email address is my login. I have tried all that I remember and none are on file.

SSgt
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-----Original Message-----
From: Membership.Services@samsclub.com[mailto:Membership.Services@samsclub.com]
Sent: Wednesday, February 14, 2007 7:46 PM
To: Ssgt
Subject: <>RE: RE: Contact Sam's Club
To help us provide the best service possible to you, please do not change the subject of, or any replies to, this email.
Dear Sam's member,
Thank you for contacting Sam's club.Please contact us at Sam's club customer service at (888)746-7726.
We will be able to get you the login for the online system.
Sincerely,
Tina
------------------------------------------------------------------------
From: SSGT
Sent On: 2007-02-14 11:03:13.0
To: mserve@samsclub.com
Subject: RE: <>RE: RE: Contact Sam's Club
Classification: UNCLASSIFIED

I am in Iraq. I cannot call you. I need better assistance.

SSgt
------------------------------------------------------------------------
-----Original Message-----
From: mserve@samsclub.com [mailto:mserve@samsclub.com]
Sent: Thursday, February 22, 2007 10:38 PM
To: Ssgt
Subject: <>RE: RE: RE: Contact Sam's Club
To help us provide the best service possible to you, please do not change the subject of, or any replies to, this email.
SSgt ,
Thank you for contacting Sam's Club. I have registered you on the website. Your login is the email address on that you sent this email from. The password is 123456. If you need further assistance please let us know. You can change the password by clicking on Forgot Password. This will email a link to you to reset it. Thank you and have a nice day.

Respectfully,
Mary S
------------------------------------------------------------------------
From: SSGT
Sent On: 2007-02-24 11:03:13.0
To: mserve@samsclub.com
Subject: RE:<>RE: RE: RE: Contact Sam's Club
Classification: UNCLASSIFIED
The account is a new one, not the original account in which I need to give you money. Help me, Help you.

SSgt
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As you can see, I have not gotten anywhere. Really. I will keep you all posted. This is one of my highlights in my Microsoft Outlook portion of the day.

I kidding, you know that. Right?
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