Going by the preliminaries, it is sad to say it but my care was better in Iraq. The theory was once this magic email occurred then I would see some orthopedic doc, maybe get an MRI, receive the surgery I need and then be on my merry way of recovery. That was a beautiful theory wasn't it?
Well, my doc can't get a hold of this other doc so he gives me this number XXX-HELP. At first, I am thinking my drugs have me thinking funny, then I remembered I didn't take any yet. Then I was thinking, he is playing a joke on me. Nope that was the number. (I purposely didn't give you all the prefix.) So I called the number and this is my conversation:
Lady: Blah blah blah, HELP line.
Me: This is Staff Sergeant Wyldth1ng is this the number to set up an appointment with orthopedics?
Lady: Do you have a consult?
Lady: Give me you blah, blah and blah?
(I hear "blah blah and blah")
Me: Can you repeat that? I didn’t understand you.
Lady: Give me your SSN, your address and birth date.
So, I give her the info and she says: That is not your address.
Me: Yes, it is.
Lady: No we have ____ as your address.
I then explain to her that this address she has is an address I used when I was stationed here in 1996 and I had just returned from a deployment and what I gave her is my true address.
Lady: Have a good day.
Me: Hold on! Hold on! You didn't give me an appointment date or time.
Lady: You won't have one for at least a month. You will need to call back to this number in about a week to ten days, select option four and then you might have an appointment to see orthopedics.
Me: You have got to be kidding me.
Lady: No, sir, this the process.
Me: I have been dealing with this since November in IRAQ, there has to be a solution that is quicker.
Lady: I am sorry sir. You are just going to have to call back, maybe you could try early next week. Have a good day.
Me: Have a better day.